Last Updated: December 9, 2025
Fireside Embroidery and Customization LLC
Ridge, New York

Fireside Embroidery and Customization LLC (“Fireside Embroidery,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have when interacting with our website and services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

We collect information in the following categories:

When you fill out a form, request a quote, contact us, or communicate with us, we may collect:

• Name
   
• Email address
   
• Phone number
   
• Organization / business / command / school affiliation
   
• Project details and order requirements
   
• Uploaded artwork or files
   
• Any messages you choose to include
   

If enabled on the site (future option), we may collect limited technical data such as:

• Browser type and version
   
• Device type
   
• IP address
   
• Pages visited and time spent on the site
   
• Referring/exit pages
   

This information helps us understand how the site is used and improve performance.

If we use cookies or analytics, they will be used only for:

• Website functionality
   
• Performance measurement
   
• Security
   
• Optional marketing analytics (if explicitly added later)
   

We do not use cookies to collect personal information without your consent.

We use collected information to:

• Respond to quote requests and customer inquiries
   
• Communicate about projects, timelines, and order details
   
• Prepare invoices, purchase orders, and service records
   
• Improve our website, services, and communication processes
   
• Maintain internal business records
   
• Comply with legal, tax, and regulatory obligations
   

We do not sell or rent your information to third parties.

If you choose to make a payment to Fireside Embroidery and Customization LLC for goods or services, we may collect certain financial information necessary to process your transaction. This may include:

• Name associated with the payment method
   
• Billing address
   
• Partial payment card information (last four digits only)
   
• Transaction amounts and dates
   
• Payment confirmation details
   

We do NOT store or have access to full credit card numbers, CVV/CVC codes, magnetic stripe data, or bank account numbers. All sensitive payment data is handled exclusively by our third-party payment processors.

We use trusted payment service providers (“Payment Processors”) to securely handle credit card and electronic payments. These may include, but are not limited to:

• QuickBooks Payments
   
• Square
   
• Stripe
   
• PayPal
   
• Our bank’s merchant services provider
   

Your payment data is transmitted directly to the Payment Processor and is subject to their privacy policies and security practices. These processors are PCI-DSS compliant, meaning they meet industry standards for safeguarding financial information.

We encourage customers to review the Payment Processor’s own privacy policy and terms for additional details on how your payment data is stored and protected.

We use your payment-related information only for:

• Processing and confirming payments
   
• Issuing invoices or receipts
   
• Handling refunds or adjustments
   
• Maintaining accurate financial and tax records
   
• Preventing fraud or unauthorized transactions
   

We do not sell or market your financial information.

To protect our business and our customers, we may use automated tools or manual review to verify payment authenticity and detect potential fraud. This may include:

• Checking billing information against payment processor data
   
• Verifying order legitimacy
   
• Monitoring for unusual activity
   

If you authorize a recurring payment (e.g., monthly program support or reorder contracts), the Payment Processor may retain your billing information on your behalf. Fireside Embroidery does not store this data directly.

You may cancel recurring billing at any time by contacting: info@firesideembroidery.com

We retain transaction-related information (e.g., invoices, receipts, payment confirmations) as required by:

• U.S. tax and accounting laws
   
• Business recordkeeping practices
   
• Legal obligations
   

However, we do not retain full card numbers or security codes, as these are never accessible to us.

We only share information when necessary to operate our business:

We may share data with trusted vendors that support our operations, such as:

• Email service providers
   
• Website hosting platforms
   
• Payment processors
   
• Accounting and invoicing software
   
• Cloud storage solutions
   

These providers are only permitted to use your information to perform services on our behalf.

We may disclose information if required to:

• Comply with law or regulatory requirements
   
• Respond to subpoenas, court orders, or legal processes
   
• Protect our rights, property, or safety
   

If ownership or structure of the LLC changes in the future (e.g., partner additions or transitions), customer information may be transferred as part of business assets, with the same privacy protections in place.

We use reasonable administrative, technical, and physical safeguards to protect your information.
While no system is 100% secure, we take precautions appropriate for a small business handling contact details and project information.

We retain information for as long as needed to:

• Fulfill orders and maintain project history
   
• Support reorders and ongoing customer programs
   
• Meet legal, accounting, and tax requirements
   

If you want your information deleted, you may request it at any time (see Section 11).

Our services are not directed toward children under 18.
We do not knowingly collect personal information from children.

If a school submits a project involving minors' names (e.g., team rosters), this information is treated as organizational data and not as data collected from a child directly.

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
   
• Request correction of inaccurate information
   
• Request deletion of your information
   
• Opt out of certain forms of communication
   

To exercise these rights, contact us at info@firesideembroidery.com.

To update, correct, or request deletion of your information:

Email: info@firesideembroidery.com
Subject Line: “Privacy Request – Fireside Embroidery”

We may ask for limited verification to ensure we are modifying the correct record.

We may update this Privacy Policy periodically.
When we do, we will post the revised version with an updated “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated policy.

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Fireside Embroidery and Customization LLC
Ridge, New York
Email: info@firesideembroidery.com